Know Before You Go

Before You Arrive

We’re excited to see you at ACL Live!
To make your entry smooth and easy, please:

  • Download the AXS app and have your tickets ready before you arrive. Click here for more info.
  • Meeting friends? If you're arriving separately, we recommend transferring tickets ahead of time through the AXS app.
  • Arrive early. We suggest arriving at least 30 minutes before showtime to allow time for security screening.
  • Box Office Info: Open on event days only—starting one hour before door times. Located on 2nd Street between Lavaca and Guadalupe, next to the ACL Live retail store.
  • Reminder: No paper tickets will be accepted at the door.

Thanks, and enjoy the show!

Getting Here

ACL Live is located at 310 W Willie Nelson Blvd, Austin, TX 78701, in the heart of downtown Austin.

  • No official venue parking is available, but there are many nearby garages and surface lots. Click here to explore parking options.
  • Valet at the W Hotel is available for ACL Live ticketholders on a first-come, first-served basis.
  • Metered street parking is available around the venue. Rates and hours vary:
    • Mon–Tues: 8 a.m. – 6 p.m.
    • Wed–Fri: 8 a.m. – Midnight
    • Sat: 11 a.m. – Midnight
  • SpotHero: For guaranteed parking, we recommend booking in advance through SpotHero.
  • Rideshare is highly recommended to avoid parking delays and traffic congestion.

Give yourself extra time to arrive, especially during peak downtown hours or if you're unfamiliar with the area.

Venue Policies & Guidelines

  • Re-entry is generally allowed, but you must present your ticket again at the door. Shows that do not allow re-entry will be clearly marked at the entrance.
  • All patrons are subject to security screening (wanding and bag checks) upon each entry.
  • We are a cashless venue. All concessions, bars, and merchandise stands accept credit/debit cards and mobile payments only.
  • ID is not required for entry, but you’ll need one to pick up Will Call tickets or purchase alcoholic beverages.
  • All ages welcome. Children over the age of one require a ticket. Any exceptions will be clearly noted on the event page.

Entering The Venue

  • Arrive early. We recommend arriving at least 30 minutes before showtime to allow time for security screening.
  • Bag policy: No backpacks or large bags (over 11”x17”). Diaper and medical bags are permitted.
  • All bags and purses are subject to inspection.
  • Prohibited items include weapons, illegal substances, outside food/drinks, and disruptive items. View full list.
  • Professional photography gear (detachable lenses or large cameras), video, and audio recording devices are not allowed without press credentials. Learn more.

During The Show

  • Mobile phone use: If an artist requests no photography or recording, signs will be posted. Please respect these requests.
  • Be mindful of fellow guests when using your phone.
  • Smoking is not permitted inside. You may exit to street level to smoke and re-enter afterward.
  • Show end times vary. Most performances end around 11 PM, but this depends on the artist.
 

The Morning After

  • Lost something? Email us with a description and where it was lost.
  • Smilebooth photos from the Dell Music Porch will be uploaded a few days after the event. Check here for updates.
  • Relive the night! Follow us on Facebook, Instagram, and Twitter to see highlights and share your memories. Tag us using @acllive or #acllive.
  • We’d love your feedback! Share your experience with us to help improve future events.