We’re excited to see you at ACL Live!
To make your entry smooth and easy, please:

• Download the AXS app and have your tickets ready before you arrive. Click here for more info.
• Meeting friends? If you're arriving separately, we recommend transferring tickets ahead of time through the AXS app.
• Arrive early. We suggest arriving at least 30 minutes before showtime to allow time for security screening.
• Box Office Info: Open on event days only—starting one hour before door times. Located on 2nd Street between Lavaca and Guadalupe, next to the ACL Live retail store.
• Reminder: No paper tickets will be accepted at the door.

Thanks, and enjoy the show!

ACL Live is located at 310 W Willie Nelson Blvd, Austin, TX 78701, in the heart of downtown Austin.

• No official venue parking is available, but there are many nearby garages and surface lots. Click here to explore parking options.
• Valet at the W Hotel is available for ACL Live ticketholders on a first-come, first-served basis.
• Metered street parking is available around the venue. Rates and hours vary:
  • Mon–Tues: 8 a.m. – 6 p.m.
  • Wed–Fri: 8 a.m. – Midnight
  • Sat: 11 a.m. – Midnight
• SpotHero: For guaranteed parking, we recommend booking in advance through SpotHero.
• Rideshare is highly recommended to avoid parking delays and traffic congestion.

Give yourself extra time to arrive, especially during peak downtown hours or if you're unfamiliar with the area.

• Re-entry is generally allowed, but you must present your ticket again at the door. Shows that do not allow re-entry will be clearly marked at the entrance.
• All patrons are subject to security screening (wanding and bag checks) upon each entry.
• We are a cashless venue. All concessions, bars, and merchandise stands accept credit/debit cards and mobile payments only.
• ID is not required for entry, but you’ll need one to pick up Will Call tickets or purchase alcoholic beverages.
• All ages welcome. Children over the age of one require a ticket. Any exceptions will be clearly noted on the event page.

• Arrive early. We recommend arriving at least 30 minutes before showtime to allow time for security screening.
• Bag policy: No backpacks or large bags (over 11”x17”). Diaper and medical bags are permitted.
• All bags and purses are subject to inspection.
• Prohibited items include weapons, illegal substances, outside food/drinks, and disruptive items. View full list.
• Professional photography gear (detachable lenses or large cameras), video, and audio recording devices are not allowed without press credentials. Learn more.

• Mobile phone use: If an artist requests no photography or recording, signs will be posted. Please respect these requests.
• Be mindful of fellow guests when using your phone.
• Smoking is not permitted inside. You may exit to street level to smoke and re-enter afterward.
• Show end times vary. Most performances end around 11 PM, but this depends on the artist.

• Lost something? Email us with a description and where it was lost.
• Smilebooth photos from the Dell Music Porch will be uploaded a few days after the event. Check here for updates.
• Relive the night! Follow us on Facebook, Instagram, and Twitter to see highlights and share your memories. Tag us using @acllive or #acllive.
• We’d love your feedback! Share your experience with us to help improve future events.